Next generation DVD was going to be a beautiful marriage that produced some beautiful, brilliant kids. It has also turned out to be a dysfunctional relationship.
If they had spent more time together and merged their respective laboratories in Murray Hill and Princeton we wouldn't have two content transport systems fighting over who is going to service our home today.
The story between the lines seems to be which manufacturers aren't taking sides at all. Conditions indicate a great possibility of a unified product sooner than we might have first suspected.
You know, it's a shame a minority of knot-headed pirates have to spoil the recording concept for us all but I have to wonder if things would really be all that different if those guys just didn't exist. I suspect not. Resistance, is futileâ€¦ or perhaps more accurately, a matter of time.
All in all ... I can only say that we all need to open our eyes to the reality of the global marketplace and seek partnerships with Chinese business. I have never felt more welcome as a foreigner in any country that I have previously visited. China is undoubtedly becoming one of the most powerful economic forces on the globe. Do you want to be a partner or a competitor? It's your choice!
There are few certainties in the market place, but losing customers to confusion is one of those. Another has to do with customer frustration and how it usually precedes the demise of customer trust. Ultimately, the fall-out always directly impacts the consumer, who end-up without industry support and products that are anything but "do it yourself".
Whether it be a simple surround sound system or a whole house control system, the most important thing to remember is when to start planning. As an architect or builder, you will find that if you involve a qualified low voltage contractor early in the planning stages, they can make your job easier, less stressful and provide a finished project.
We have a responsibility to our customers and co-workers to not make their lives harder. By giving them control of these systems, in a manner they can easily understand, we can make long term customers, and long time friends.
Technology has taken a turn and we are taking that turn with it whether we think we are or not. We have finally realized how delicate the single path really is and we are beginning to see better and better results the smaller we get.
Simplicity is the key to good sound. Many times, when you install a system that is too complicated for a given room, you end up with poor sound reproduction.
Get your customers smiling and excited about their impending purchase. Once you've mastered the "Art of the Video Demo" you'll be smiling all the way to the bank!
At home, even something as small as the family's digital photos can be irreplaceable. Think of all those memories lost and unrepeatable events in your life stored in your digital photos.
What the industry needs is a meeting among Crestron, Archos, and Motorola. An alliance of these three for creating the definitive portable, wireless personal media device would be an absolute killer product.
The purpose of this piece is to talk about customer service and what it means in the field of technology.
With purchases often running well into the thousands of dollars, avoiding some of the more common mistakes can save time, money, and frustration.
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