Is DIY smart home tech hobbled by poor app functionality?

Cate Lawrence for ReadWrite:  In Argus Insights’ newest “Smart Home 360” report, it’s clear there’s a strong distinction between consumer perception of the apps associated with the most popular Smart Home Service Providers and MSOs (Multiple System Operators) and the apps coming with Do It Yourself (DIY) devices.

Argus Insights found that — from over 56,000 app and device reviews — ADT andSuddenlink are the least liked of MSOs and service providers and their associated apps saw a drop in both the tone and volume of feedback over the last month, an indication that frustrated users could be moving to other providers.

This is consistent with previous research that demonstrates a high degree of satisfaction by customers in DIFM (“Do it for me”) installations.

However, Vivint’s Sky app, Cox Communications Homelife app, Xfinity Home app and Alarm.com app all trended up — an impact of both new releases and subscriber growth.  Cont'd...

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