Wink’s Outage Shows Us How Frustrating Smart Homes Could Be

THIS PAST SATURDAY, one in four people who had come to rely on Wink as the brains behind their smart home set-up found their connected devices suddenly lobotomized. Devices connected to the Wink Hub couldn’t access the internet, meaning that they could no longer be controlled via app, and wouldn’t execute their pre-programmed rituals. Simply put, nothing worked.
 
In an emailed statement, Wink confirmed that the cause of the outage was a “misconfiguration” of a security measure it had implemented previously. Several Wink Hub units couldn’t be fixed remotely, and those users will either have to try to repair their own using Wink-provided instructions, or mail them in for a replacement. Around 10 percent of Wink users are still without service, and the Hub has been pulled from shelves until further notice.
 But Wink’s weekend failure reminds us that the smart home of the future won’t be immune from the testiness that plagues any technology. In fact, those common, unavoidable flailings will be even more frustrating.
Nearly a year ago, Mat Honan wrote The Nightmare on Connected Home Street, a glimpse at the inevitable dystopia caused by hooking up our households and everything within them to the internet sewage pipe. We’re not nearly at the full-fledged horror stage, but incidents like the weekend Wink stink are the foundation on which our frustrating smart home future will be built.  Cont'd..

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