Study: Costly electronics product returns on the rise

Consumers are returning lots of electronics products, and it's costing the U.S. consumer electronics industry a bundle, says a study by Accenture. According to the management consulting firm, product returns cost U.S. consumer electronics retailers and manufacturers nearly $17 billion this year, an increase of 21% since 2007. Included in the $17 billion are costs associated with "receiving, assessing, repairing, reboxing, restocking and reselling returned products," Accenture reports. Product return rates over the past three to five years have increased for 57% of the retailers and 43% of the manufacturers surveyed by Accenture. If there's any positive news for the industry, it's that just 5% of returns are related to actual product defects, Accenture says. Indeed, 27% of returns reflect "buyer's remorse" and 68% of returns are characterized as "No Trouble Found." Accenture calculates that just a 1% reduction in the number of "No Trouble Found" cases could save a typical large manufacturer about $21 million in return and repair costs or $16 million for an average consumer electronics retailer.

Comments (0)

This post does not have any comments. Be the first to leave a comment below.


Post A Comment

You must be logged in before you can post a comment. Login now.

Featured Product

REPLACEMENT INTERCOM SYSTEM WITH BUILT-IN MP3 DISTRIBUTION

REPLACEMENT INTERCOM SYSTEM WITH BUILT-IN MP3 DISTRIBUTION

RETRO-M is designed to replace existing Home Intercom Systems and operate on existing 3 and 4 wire systems. BLUETOOTH you music by adding the BT-RECEIVER. No need to remove existing master wall housing, trim plates available to cover those large holes. The RETRO-M intercom unit has a built-in AM/FM radio. Plug in mp3 players such as iPod, iPhone, Zune or any other hand held player into the master and share your music with the entire family. Choose between two music sources; listen to the radio in one room and the mp3 in another room.