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emWare Releases emConnect Services To Simplify Secure Remote Device Management

emConnect Services enable manufacturers and system integrators to increase profitability, generate new revenue streams and enhance customer satisfaction

SALT LAKE CITY, UT--February 4, 2002--emWare, Inc., the leading provider of remote device management solutions, announced today the availability of its emConnectSM Services. These enterprise-level services can send, collect, prioritize and transfer secure information to and from large populations of intelligent devices that are located anywhere in the world. emConnect Services offer a simple, scalable and cost-effective approach to remotely managing devices that carry high support costs or for which downtime means big customer losses, such as HVAC (Heating, Ventilation and Air Conditioning) equipment, commercial beverage dispensers, medical devices, industrial pumps or factory-floor machines. emConnect Services and their associated emWare technologies offer companies and systems integrators a complete remote device management infrastructure that helps reduce service costs while simultaneously increasing customer satisfaction.

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"Now, more than ever, companies are demanding accurate, secure and easy-to-access information about their products that are located in remote locations," said Richard Baxter, Sr. VP Global Design Services for SMTC Corporation, a provider of electronics design, prototyping, manufacturing and testing services to OEMs worldwide. "Using emWare's emConnect Services has opened new business opportunities for us and has provided our customers with a simple, straightforward and secure method for managing their remote devices. emConnect Services removes the complexity behind remote device management and greatly simplifies the way our customers access and manage their critical device information in a way that has never been possible before."

At the heart of emConnect Services is emWare's Enterprise Messaging Gateway (EMG(tm)), which is based on emWare's patent-pending, Embedded Micro Internetworking Technology (EMITŪ) device networking software. The EMG is a Java-based, enterprise-level message-routing, directory and database system that supports such industry standards as HTTPS, J2EE and L2TP (PPP). The EMG can be hosted by emWare, your company or a third-party applications service provider (ASP). Using standards-based networking hardware and software makes the EMG flexible, stable, secure and fault tolerant.

emConnect Services can also be integrated with popular ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems to help bridge the gap between the intelligent devices that perform key business functions and a company's enterprise system. Using emConnect Services, companies can extend their existing business infrastructures to include remote device monitoring and diagnostic capabilities.

Benefits of emConnect Services By making the most of existing network infrastructures, emConnect Services help companies build a "window" into their products that can provide current, consistent and reliable data about their availability and capabilities. The benefits to using emConnect Services are: -- Simple and Efficient-emConnect Services eliminate the cost and burden for companies and systems integrators to build and maintain an enterprise-level remote device management infrastructure.

-- Scalable-emConnect Services make it feasible and practical to add remote management capabilities to hundreds, thousands or even millions of devices.

-- Secure-emConnect Services use technologies, such as the Advanced Encryption Standard (AES), and XML over HTTPS, which are among the highest standards for computer security in the industry. Every aspect of emWare's remote management system is secure, all the way from the device through emConnect Services' EMG to the client application.

-- Increased Profits-emConnect Services increase profits by reducing the need for site visits to ensure products are operating at peak levels. Managers of networked devices can use just a Web browser, cell phone, PDA, or read a database-generated report to review device performance, diagnose problems, adjust settings and make remote upgrades.

-- New Revenue- emConnect Services allow OEMs and systems integrators to create value-added device portal services for their products that interface with emConnect Services. These portal services introduce opportunities for new revenue and enhanced customer satisfaction.

"Our research shows that the number of non-PC/non-phone intelligent devices to be networked for remote monitoring and e-services is expected to exceed over 500 million devices in 2010," said John C. Williams, Manager of Research, Harbor Research, Inc. "Solutions such as emWare's emConnect Services are providing device manufacturers and system integrators with the secure, stable and flexible infrastructure required for remotely managing and servicing this growing number of devices."

emConnect Services Offer Maximum Flexibility In addition to handling the exchange of device messages, emConnect Services offer additional unique services that deliver the functions and benefits of a robust remote device management infrastructure. These unique services include the following:

-- Messaging Service-allows intelligent devices to send and receive messages via emConnect Services to and from client applications or other devices.

-- Security Service -ensures that exchange of device information is encrypted and authenticated from the device through emConnect Services all the way to the client applications.

-- Registry Service- augments the security service by allowing only registered devices to be recognized by the EMG.

-- "Shoulder Tap" Service-offers another security feature to eliminate potential access by unauthorized persons. The EMG executes a "wake-up" call to a device, which then signals the device to contact the EMG. The device does not reply to the call: instead, it then initiates a secure, authenticated, pre-defined dialup session with the EMG.

-- "Watchdog" Service-provides a mechanism for programming devices to report at regularly- scheduled intervals. If emConnect Services doesn't receive a message at the appointed time, an alarm message is sent out via e-mail or page to a technician or the appropriate personnel.

"emConnect Services, in combination with our device-networking software and products, provide companies with a complete, end-to-end, secure solution for managing the electronic products that they have to support and service everyday," said Michael D. Nelson, CEO and co-founder of emWare, Inc. "In today's unforgiving business environment, companies are looking for ways to increase efficiencies and reduce bottom-line expenses. emWare's remote management solutions do just that."

emWare's DeviceGate Products Use emConnect Services The EMG software component of emConnect Services integrates with emWare's DeviceGate products to deliver a complete, end-to-end device communications infrastructure. emWare's DeviceGate products are easy-to-implement, self-contained gateways that offer manufacturers and systems integrators fast and affordable ways to add remote management capabilities to both new and legacy electronic devices using wireless or serial connectivity. The DeviceGate products operate at the subnet level to aggregate the device information they collect and then relay it to the centralized EMG using emConnect Services. emConnect Services also provide administrative functions for the DeviceGates it has registered and authenticated.

emWare Consulting Services emWare offers companies and systems integrators the flexibility to mix and match emWare products and services to optimize their solution. emWare also provides Consulting Services experts to help with any phase of a device-networking project-from a proof-of-concept demo to a full-scale production solution. Using emWare's Consulting Services allows customers to focus on their core strengths while helping them to achieve their goals in a timely, efficient and cost-effective manner.

Availability For more information and pricing to deploy your remote device management solution today using emConnect Services or any of emWare's products and services, please call emWare at 1-877-4-emWare (877.436.9273) or send an e-mail to sales@emware.com. We also invite you to visit our corporate Web site at www.emware.com.

About emWare, Inc.

emWare makes it fast, easy and affordable to add remote management capabilities to electronic devices, helping companies increase profits, productivity and customer satisfaction. emWare delivers products and services based on its EMIT software for adding remote management capabilities to new and legacy devices and device networks. UPSIDE Magazine named emWare among the "Hot 100" private companies for 2001. emWare founded the ETI Alliance(tm)-a group of leading technology and service companies that are extending the Internet to everyday devices. Established in May 1996, emWare is a private company with headquarters in Salt Lake City, Utah and an office in Munich, Germany For more information about emWare please visit www.emware.com.