Truthing Introduces On-Demand Tech Support App for Smart Home Devices, Invites Tech Specialists to Join Its Network
Truthing is announcing the launch of its on-demand, video-based, P2P, tech support solution for Smart Home Devices; using the mobile app, smart home device owners can instantly access verified tech specialists at the click of a button. The app is set to launch on the iOS app store soon and Truthing is currently accepting requests to join their Tech Specialist Network.
We live in a world where we are connected to everything. There are actually more gadgets than there are people.
Smart devices are everywhere. A homeowner may have an array of appliances, phones, tablets, and more that connect to WiFi inside the home. Smart home devices can bring a great deal of convenience into everyday life. Today, people can use their smartphone to turn lights on and off, control the temperature in their home, and see who is ringing the doorbell. Home automation apps also offer routines so that if one thing happens, it triggers another action.
With smart living becoming a part of more homes throughout 2018 and beyond, this also presents its own set of challenges. These devices are still fairly complicated for the average user, and like any electronic gadget, prone to issues. For devices responsible for critical aspects of the home like temperature control, security, etc. this means that on-demand tech support is the need of the hour.
Instead of waiting for hours or days to get support from device manufacturers, or even a 3rd party service, smart device owners can use Truthing to instantly connect to a verified tech specialist.
Truthing offers a peer-to-peer (P2P) solution, that gives consumers access to on-demand support for smart devices at the click of a button. Online troubleshooting help comes in the form of a tech specialist who is intelligently matched by the system to the service request based on the device type and brand. The user and the specialist are instantly connected on a video call. Users can visually describe their problem to the specialist and find a solution in minutes.
This is equivalent to a virtual home visit, while being considerably cheaper than one. It also ensures that the problem is taken care of in minutes, instead of waiting days for a solution. The tech specialist asks questions and provides step-by-step guidance to the user.
"As much as they make it seem like plug and play is a simple concept, it's not," says Kiran Gopinath, the founder of Truthing. "Our vision is to make connected living the new normal. We want to make it easier for people to buy and use smart devices, knowing that they have quick access to tech support available when they need it."
While enabling on-demand real time access to tech support, the P2P model allows the resident tech gurus in the community, who've been offering free tech support to their friends and family all this while, to monetize their time, and knowledge.
Anyone with an advanced knowledge of these devices, and an inherent ability to help people troubleshoot their tech problems can apply to be a specialist on the Truthing network. Once approved they can start answering service requests and are in complete control of their schedule and workload. All this from the comfort of their smartphone
Talking about the motivation behind the P2P model, Kiran says, "We realized that, after manufacturer tech support, the most credible voice for a consumer, in a time of tech crisis, is that of an experienced user. We wanted to create a platform that would connect them together instantly and simplify the process of explaining and diagnosing the problem. Something that would take hours, or even days on a forum, can happen in minutes, using Truthing."
The app will be launching shortly on the iOS App Store. Meanwhile, the company is calling all tech gurus interested in this opportunity, to request an invite to join the Tech Specialist Network by either signing up on their website, or by writing in to specialist(at)truthing(dot)com