20th-annual event addresses converging IoT ecosystems for the connected consumer
ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor announced today that Autumn Braswell, Chief Operating Officer, Enterprise Solutions, LinQ, will speak at CONNECTIONS™: The Premier Connected Home Conference, May 24-26, in San Francisco.
Braswell will participate in the session, "Support Strategies to Integrate Smart Devices in the IoT," on Thursday, May 26, 2016, at 10:30 am PST. The interactive panel, moderated by Patrice Samuels, Research Analyst, Parks Associates, examines the challenges created by connectivity in smart home devices, from installation to ongoing updates.
Parks Associates research shows nearly 50% of U.S. broadband households plan to buy a smart home product in 2016, and two-thirds already have at least one Internet-connected entertainment device.
Many connected home device owners report problems with setup, and over 40% would be willing to pay $10/month for a support service. These new needs, alongside the promise of new revenues, have pushed IoT and smart home providers into new and unfamiliar roles of support. This session examines strategies for these companies as they enter this new territory and areas that need support. Panelists will also discuss the challenges for smart home and IoT providers and identify areas for partnership and profit.
"IoT-enabled devices are changing how consumers interact with and experience brands," said Braswell. "Smarter technology requires smarter service. As different connected devices, platforms, and apps converge in the home, it's now more important than ever for brands to understand and integrate their customer and product ecosystems to deliver a consistent and positive experience."
iQor provides global customer interaction and product support solutions in 18 countries. Our 35,000 employees solve our client's most strategic problems. We partner with many of the world's best-known brands to deliver product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
Parks Associates' 20th-annual CONNECTIONS™: The Premier Connected Home Conference will take place May 24-26 at the Hyatt Regency San Francisco Airport in San Francisco. CONNECTIONS™ hosts over 650 executives from the connected entertainment, IoT, and smart home industries and is focused specifically on strategies to fully engage consumers in the connected home experience.