SoundTech Marketing Wins Milestone's "Customer Service Rep Firm of the Year" Award

Colorado-based manufacturers rep recognized for outstanding customer support initiatives for Chief and Sanus products

SoundTech Marketing, a manufacturer’s representative firm specializing in high performance audio, video, and custom integration products, has been named Milestone AV Technologies’ “Customer Service Rep Firm of the Year” for its exceptional customer responsiveness and assistance in customer support programs.


“SoundTech Marketing responds quickly to questions and issues, they are flexible and they offer their customers creative solutions,” said Rebecca Kelly, certified technology specialist and customer service team lead at Milestone. “They have a ‘team -player’ attitude and really look out for our best interests as well as those of the customer.”


“They also take the time to learn and understand all of our customer programs, and their cooperation and effectiveness in applying the programs has helped to avoid billing and freight issues.”


For over 33 years, SoundTech Marketing has built an outstanding reputation for its commitment to customer service and support. The manufacturers rep continues to develop and implement new customer support programs guided by dedicated individuals like Char Mikush, senior sales administrator, and Jennifer Pertelesi, sales administrator.


One of the recent customer service tools SoundTech Marketing has introduced is its 24/7 online support system which allows customers to easily submit questions or request information on an array of specific topics. By helping the customer to easily define their situation, the team at SoundTech is able to eliminate the time -consuming, and costly, task of troubleshooting and instead, offer an immediate solution.


Additionally, SoundTech is one of the elite and unique sales reps with a dedicated, in -house system design expert. SoundTech’s system design department can quickly, and effectively, assist customers with application challenges—saving resellers valuable time and money on projects.


“We are honored to be recognized by Milestone AV Technologies as its Customer Service Rep Firm of the Year,” said Scott Matteucci, president of SoundTech Marketing. “We take great pride in offering our customers the best in service and product support with all of our brands, including Chief and Sanus.”


For more information on SoundTech Marketing, visit http://www.soundtechmarketing.com.  


About SoundTech Marketing

Headquartered in Denver with branches in Salt Lake City and Phoenix, SoundTech Marketing is a manufacturer’s representative firm that specializes in the representation of high performance audio, video, and custom integration products to uniquely qualified resellers for the growth of vendor sales, brand cache, and revenue generation. For more information, please visit http://www.soundtechmarketing.com.


Media Contact

Scott Moody, Marketing Matters

Email: scott@marketingmatters.net

Phone: 954 -925 -1511

Featured Product

Octava -4K UHD Video Over LAN Matrix Switch. Video Wall Processor

Octava -4K UHD Video Over LAN Matrix Switch. Video Wall Processor

The Octava PRO DSX is a simple to use, powerful video distribution solution designed to deliver HD video including 4k UHD from multiple sources to multiple displays. The PRO DSX also functions as a Video Wall processor to create n x m video walls. The PRO DSX delivers HD video over standard CATx LAN cables allowing for simple integration in virtually any infrastructure. The PRO DSX was specifically designed for ease of use for residential installations and engineered for scalability to accommodate large video distribution systems such as education, corporate , and hospitality applications. Easy to configure and customize for your video system - Build virtually any size video matrix switch system. The Pro DSX is a scalable platform enabling easy system growth. Simply add PRO DSX TX for each video sources required and a PRO DSX-RX per display. Video Wall Support- The PRO DSX features a built-in video wall processor that enables you to create custom video walls.