Runco Launches New Customer Service Initiative

Runco International, the acknowledged leader in video display technologies for high-end home theater, is proud to announce the launch of their World Premier Customer Service Program.

Indianapolis, IN….September 5, 2003…. Runco International, the acknowledged leader in video display technologies for high -end home theater, is proud to announce the launch of their World Premier Customer Service Program. Always striving to be better, faster and more responsive to our customers' needs, Runco launches its most comprehensive service program to date; including expanded warranties, regional account teams, an enhanced web site and continuation of 24/7 tech support.


"At Runco International, our foundation is based on innovation. From the beginning, we've defined the cutting -edge of home theater video. In backing the unmatched quality of our products, we've always provided customer service and tech support that has become a model for the industry. If you didn't think it could get any better, just watch," said Ben Jamison, Runco's Vice President Sales and Marketing.

Expanded Warranties
Runco is now offering a full two -year warranty on parts and labor for all projectors, video processors and controllers and a 6 month/1000 hours on all projector lamps. All Runco plasma models will carry a three -year warranty on parts and labor (electronics) with one year on the plasma glass panel.

Tech Support That Never Closes
Runco is committed to continuing to offer its clients technical support 24 hours a day and 7 days a week. When application circumstances create challenges that require one -of -a -kind solutions, Runco will be there.

Regional Account Teams
In a step to further solidify the company's goal of providing unprecedented customer service -Runco has created a dedicated team of professionals internally, who will work closely with retailers and sales reps throughout the country. Each team is assigned specific dealers and territories to provide personalized service for its partners.

Expanded Web site
In September, Runco will launch a newly redesigned web site with a fresh, new look and incredibly easy -to -use resources. The new www.Runco.com will provide a wealth of information to dealers and end users. Designed to be user -friendly, the site offers a detailed guide to Runco's products and services. Dealers will have access to an extensive knowledge database that will provide answers to many of their technical questions. End users will find new product information, frequently asked questions, history about Runco, downloadable manuals, specifications sheets and much more!

Founded in 1987 and currently headquartered in Union City, California, Runco International is a market leader in state -of -the -art projection systems, flat -panel plasma monitors, video processors and other components for the consumer market. Runco's innovations have won numerous awards and citations from the world press. Runco was the first company to introduce and market a line doubler with a multi -frequency projector in 1990 and also introduced the first multiple -aspect -ratio controller, the ARC -IV, to the Home Theater market. Recently, both of these features have become necessary for the new digital high definition capable televisions. For more information on Runco International, visit the Web at www.runco.com.

# # #

Featured Product

ELK Products -C1M1 Dual-Path Alarm Communicators with Remote Services

ELK Products -C1M1 Dual-Path Alarm Communicators with Remote Services

C1M1 offers a truly significant reduction in transmission time in comparison to other communicators that rely on dial capture or data bus decoding. This can result in quicker response time to emergency situations which could save lives and assets. By providing both IP and cellular pathways, C1M1 provides the reliability installers are looking for in an alarm communicator. C1M1 eliminates port forwarding and extra fees for remote access. Installers can remotely upload/download programming changes to M1 controls over IP or cellular using ElkRP2. Consumers can control the M1 remotely via the free ElkLink mobile app and web portal, as well as eKeypad and M1 Touch Pro apps. Other IP-based software and interface partners can connect to the M1 control over the local network through C1M1. C1M1 also provides email/text notifications for arm, disarm, and alarm events. ELK-C1M14GSM supports GSM (AT&T/T-Mobile) networks and ELK-C1M1CDMA supports CDMA (Verizon) networks.