1) Is Xanboo seeing that the typical security dealer is embracing Interactive Services?
Xanboo has signed on over 600 security dealers in the last 18 months, so we are definitely experiencing a strong interest from security dealers who consider interactive services as a growing and important role within the security industry. In addition, with companies like ADT, Comcast, and other leading service providers beginning to offer security services with an interactive component, the need for all security dealers to stay competitive will only help drive the need for interactive services.
2) What are the more common Interactive services that security dealer is interested in?
We find a strong interest in Virtual Keypad, meaning arming/disarming and tracking the status of the security panel, Live Video Monitoring, and control of devices such as thermostats and lighting controls. Down the road we expect energy applications and even medical offerings to play an important role.
3) Do you see the iPad making a difference in the security industry?
Yes, no doubt with millions of these devices being sold, users will begin to expect that all services running in the home will be supported by iPad applications. And the truth is, the incredible usability of the iPad â€˜raises the bar’ on what customers expect of a small touchscreen supplied by a traditional security company. I have an iPad at home and its changed the way I use the web, and certainly it changes what I would expect out of a touchscreen supplied by a security company.
4) Do you think the average security customer will begin to demand or at least expect their core security service to include Interactive Services?
With major service providers as well as leading security companies like ADT beginning to offer these services, some of the core features of interactive services such as virtual keypad and Live Video Monitoring will simply become base line core offerings.
5) Are interactive devices like smartphones etc. secure enough in themselves to use as a device in a home security system?
If customers are using them today for banking, and they’ll soon be used to actually pay for food, for example, at the cash register, I find it doubtful that customers will have trouble using a mobile phone to arm/disarm a security system. We view our phones as indispensible at this point. I can’t imagine the general user being overly concerned with security on their phone.
6) Do you see the security industry embracing Energy Management Applications as another service to push?
Yes, we are hearing from many of our security dealers and partners that they are interested not so much in energy management as being the lead offering, but that it could be a very valuable additional or secondary offering to their customers. Security is clearly the â€˜tip of the spear’ application to enable interactive services in the home. And energy management applications are then a compelling feature as add on applications.
7) How best can the security industry package these Energy Management services?
Down the road when zigbee meters are universal, that will be one thing. For now however, simple plug in modules that wirelessly transmit the appliance’s energy usage back to the gateway, along with modules to monitor and transmit the breaker panel’s energy usage, are probably the easiest ways. To make the application itself more comprehensive, it’s important to provide the customer with information related to their historical energy usage , and even compare their usage to others in the area within similar size homes.
9) What new technologies and services do you expect to see in the security industry over the next 5 or 10 years?
At Xanboo we believe there will be a clear migration toward Interactive Services across the board. And we also expect that there will be a movement towards industry standard protocols. Proprietary security panels will give way to IP centric gateways or controllers that run the security alarm manager as one of several or even many applications in the home or business. In regards to sensors, we expect that standards such as Zigbee and Zwave will play an increasing and dominant role over proprietary wireless solutions. Likewise, proprietary keypads will give way to iPads and other sleek touchscreens that customers can choose to keep around the home. The challenge for existing dominant suppliers on the hardware side will be how quickly can they respond to the evolution taking place within their industry. The value going forward will migrate from the hardware offering to the platform provider. Just as Microsoft and Intel changed the pc industry by turning all manufacturers into virtual commodity suppliers of pc’s, standards and platforms should (if history is any guide) transform the existing proprietary solutions into commodity suppliers of industry standard sensors and controls. Since this would be a fundamental shift, it will be interesting to see which of the present day leading suppliers of equipment will choose to embrace this change and evolve their businesses.
William Diamond was previously President, CEO, and is 50% equity holder in RDI, Incorporated, (www.rdichina.com) an ISO900 electronics engineering and manufacturing company that owns and operates a 90,000 square foot manufacturing facility in Shenzhen, China, employing over 700 people. William co-founded Diamond Properties, (www.diamondproperties.com) which over the past decade has acquired over 3,000,000 square feet of Class A and Class B commercial space in New York, Philadelphia, and Cincinnati. William graduated from St. Paul’s School in 1987 and from Amherst College in 1991.