By Aaron Baar for MediaPost: Although they have been tagged as one of the bright spots for the coming year in the consumer electronics sector, makers of smart home devices need to be concerned about user-friendliness if they want them to truly take off.
According to a survey conducted by support.com, which provides tech support and support center services, nearly a third (31%) of smart home system owners struggle with the complexity of setup. In addition, 43% of potential smart home device buyers are concerned about how complex setting up the system might be.
“Complexity is starting to impede adoption,” Alex Polous, Support.com’s vice president of marketing, tells Marketing Daily. “If we want to increase adoption, we need to look at the user experience and not just the flashy features.”
Still, 37% of current smart home device owners installed the devices themselves, and 61% want to attempt to fix the issues on their own. Providers, then, should offer an array of support options for different customers and for different stages of ownership, he says. Cont'd...
Dan Tynan for Yahoo Tech: The problem with smart home technology in 2016 isn’t a lack of intelligence; it’s a failure to communicate.
As more new ‘smart’ devices appear — and we saw a passel of them at CES 2016, from smart showers to beds, belts, blenders, toothbrushes and more — the same stumbling blocks remain. All of them will talk to your smartphone, but most of them won’t talk to each other.
To get the most Jetsons-like experience from your smart home, different devices need to speak the same language. If you want your smart bed to notice when you are awake, open your smart blinds, tune your smart audio system to Morning Edition, and tell your smart coffee maker to start brewing, all of these devices need to be communicating on the same radio frequency using the same protocols.
At the moment, though, there are more than half a dozen smart home protocols — like Apple Homekit, Samsung’s Smart Things, Google’s Brillo, Lowe’s Iris, and AllJoyn, as well as old standbys like Zigbee and Zwave. And that’s just a partial list. Cont'd...
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