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Smart Home Device Buyers Want Support

By Aaron Baar for MediaPost:  Although they have been tagged as one of the bright spots for the coming year in the consumer electronics sector, makers of smart home devices need to be concerned about user-friendliness if they want them to truly take off.

According to a survey conducted by support.com, which provides tech support and support center services, nearly a third (31%) of smart home system owners struggle with the complexity of setup. In addition, 43% of potential smart home device buyers are concerned about how complex setting up the system might be. 

“Complexity is starting to impede adoption,” Alex Polous, Support.com’s vice president of marketing, tells Marketing Daily. “If we want to increase adoption, we need to look at the user experience and not just the flashy features.”

Still, 37% of current smart home device owners installed the devices themselves, and 61% want to attempt to fix the issues on their own. Providers, then, should offer an array of support options for different customers and for different stages of ownership, he says.  Cont'd...

CES 16 - Simple Control Named Home Technology App of the Year

The Consumer Technology Association names Simple Control a winner of the prestigious 2016 Mark of Excellence Awards, announced at the 2016 Consumer Electronics Show (CES).

Making Sense of Smart Home Tech at CES 2016

Dan Tynan for Yahoo Tech:  The problem with smart home technology in 2016 isn’t a lack of intelligence; it’s a failure to communicate.

As more  new ‘smart’ devices appear — and we saw a passel of them at CES 2016, from smart showers to beds, belts, blenders, toothbrushes and more — the same stumbling blocks remain. All of them will talk to your smartphone, but most of them won’t talk to each other.

To get the most Jetsons-like experience from your smart home, different devices need to speak the same language. If you want your smart bed to notice when you are awake, open your smart blinds, tune your smart audio system to Morning Edition, and tell your smart coffee maker to start brewing, all of these devices need to be communicating on the same radio frequency using the same protocols.

At the moment, though, there are more than half a dozen smart home protocols — like Apple Homekit, Samsung’s Smart Things, Google’s Brillo, Lowe’s Iris, and AllJoyn, as well as old standbys like Zigbee and Zwave. And that’s just a partial list.  Cont'd...

CES 16 - CastleOS Presents Industry Leading Voice Controlled Smart Home Hub at 2016 Consumer Electronics Show


Professional-Level Monitoring Features Now Available to Consumers for only $2.99 a Month; Works with Any Connected Device Regardless of Brand or Manufacturer

CES 16 - Nortek Security & Control Showcases First Z-Wave and Thread Smart Home Demo at CES 2016

Proof of concept illustrates company's expertise and ability to effectively port over to new and strategic protocols

CES 2016 - Smart Homes of the Future

Harriet Taylor for CNBC:  High tech is coming, again, to your home.  Tech companies and appliance makers are showing off their latest lines of connected devices promising to make consumers' lives better, safer and happier at the 2016 Consumer Electronics Show in Las Vegas.

Much has been made about the market opportunity underlying smart homes, but consumers are not yet convinced. The Consumer Technology Association acknowledges this, forecasting that sales of wearable devices will be quadruple sales of smart home devices in 2016, reaching 38 million and 9 million units sold, respectively.

One difference, compared to CES in years past, is that companies are putting less effort into becoming the de facto platform for your entire house, and more into delivering specific products.  Cont'd...

CES 16 - Yale Joins Partners at CES 2016 To Demonstrate New IoT Technologies and Products

CES 16 - Kwikset Adds Apple HomeKit Compatible Device to Smart Lock Portfolio

Kwikset®, a leading manufacturer of smart locks, today announced Premis, its first Apple HomeKit™-compatible smart door lock.

CES 16 - Nortek Security & Control Next Generation 2GIG GC3 Home Security and Automation Platform Takes Center Stage at CES 2016

Featuring traditional home security and connectivity to automate up to 232 IoT devices, the 2GIG GC3 is the only all-in-one smart home hub you'll ever need.

CES 16 - FIBARO Unveils Gesture Control Pad for the Smart Home at CES 2016

SWIPE - a unique wireless gesture control pad - makes no-touch control of your home as simple as a flick of the wrist

CES 16 - Schlage® Announces New Schlage Sense™ Smart Deadbolt Features, Showcases Schlage Control™ Smart Locks at 2016 International CES

Schlage's Advanced Keyless Offerings Allow Whole-Home Connectivity,Ultimate Convenience for Homeowners, Multi-Family Communities

CES 16 - UniKey Evolves Smart Home Technology with Homogenous Controls

Leader in smart access technologies simplifying IoT at CES 2016

CES 16 - Kwikset Introduces 2nd Gen Kevo Touch-to-Open Smart Lock with Sleeker Design and Added Security Features

Developed in direct response to homeowner feedback, Kevo 2nd Gen will be available in 2016

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Security & Communication - Featured Product

Luxul High Power AC1900 Dual-Band Wireless Access Point (XAP-1510)

Luxul High Power AC1900 Dual-Band Wireless Access Point (XAP-1510)

The all new XAP-1510 offers a best in class Wireless Access Point designed specifically for the CI channel. Combining high output power and leading-edge 802.11ac 3x3 Dual-Band technology with Beamforming, the XAP-1510 delivers data rates up to 1900Mbps along with outstanding wireless coverage for a world-class Wi-Fi experience. It can be used as a standalone AP or as part of a multi-AP deployment together with Luxul's XWC-1000 wireless controller. The XAP-1510 will be available from authorized Luxul distributors in October.