By Aaron Baar for MediaPost: Although they have been tagged as one of the bright spots for the coming year in the consumer electronics sector, makers of smart home devices need to be concerned about user-friendliness if they want them to truly take off.
According to a survey conducted by support.com, which provides tech support and support center services, nearly a third (31%) of smart home system owners struggle with the complexity of setup. In addition, 43% of potential smart home device buyers are concerned about how complex setting up the system might be.
“Complexity is starting to impede adoption,” Alex Polous, Support.com’s vice president of marketing, tells Marketing Daily. “If we want to increase adoption, we need to look at the user experience and not just the flashy features.”
Still, 37% of current smart home device owners installed the devices themselves, and 61% want to attempt to fix the issues on their own. Providers, then, should offer an array of support options for different customers and for different stages of ownership, he says. Cont'd...
By Jenny McGrath for Digital Trends: When we put together our list of smart-home gadgets that are good for apartment dwellers and renters, a lot of light bulbs, locks, and switches made the list. Wiring and affixing things to the wall just isn’t worth the hassle when you’ll be moving out in a year or two — or when you risk the wrath of a landlord.
But lots of tenants would like the option of smartening up their homes, even if they are just temporary homes. A few multi-family dwellings actually want in on making buildings more energy efficient or solving some common headaches that come with balancing security and convenience (think key fobs to enter a locked entrance).
StratIS makes app-based tech for apartments, dorms, and hotels that helps property managers control energy, automation, and security. They can use special tablets to oversee a bunch of properties, while those living there can use a smart thermostat without having to buy it themselves and uninstall it when moving out. Cont'd...
Wireless multiroom-audio pioneer Sonos will open up its API to make it easier for home-automation suppliers to integrate with Sonos speakers and soundbars without having to reverse-engineer Sonos software. But Sonos isn’t saying when.
The “next big thing for us” will be “opening aspects of our platform so other companies [home-automation suppliers] can work with it,” Michael Papish, platform strategies director, told TWICE during the CEDIA Expo.
Sonos wants to provide home-automation users with “the right amount of control without compromising sound quality and ease of use,” he said, without saying when the API would be available.
For years, home-automation suppliers have reverse-engineered Sonos technology to create applications enabling their home-automation systems to control Sonos systems, and Sonos “won’t cut them off,” Papish said. But when Sonos makes software updates, the reverse-engineered solutions “might not work,” he said. Creating a “standardized protocol” will prevent that problem, he said. Cont'd...
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