Smart Home Device Buyers Want Support

By Aaron Baar for MediaPost:  Although they have been tagged as one of the bright spots for the coming year in the consumer electronics sector, makers of smart home devices need to be concerned about user-friendliness if they want them to truly take off.

According to a survey conducted by, which provides tech support and support center services, nearly a third (31%) of smart home system owners struggle with the complexity of setup. In addition, 43% of potential smart home device buyers are concerned about how complex setting up the system might be. 

“Complexity is starting to impede adoption,” Alex Polous,’s vice president of marketing, tells Marketing Daily. “If we want to increase adoption, we need to look at the user experience and not just the flashy features.”

Still, 37% of current smart home device owners installed the devices themselves, and 61% want to attempt to fix the issues on their own. Providers, then, should offer an array of support options for different customers and for different stages of ownership, he says.  Cont'd...

Rent a smart home? Some multi-family buildings are going automated

By Jenny McGrath for Digital Trends:  When we put together our list of smart-home gadgets that are good for apartment dwellers and renters, a lot of light bulbs, locks, and switches made the list. Wiring and affixing things to the wall just isn’t worth the hassle when you’ll be moving out in a year or two — or when you risk the wrath of a landlord.

But lots of tenants would like the option of smartening up their homes, even if they are just temporary homes. A few multi-family dwellings actually want in on making buildings more energy efficient or solving some common headaches that come with balancing security and convenience (think key fobs to enter a locked entrance).

StratIS makes app-based tech for apartments, dorms, and hotels that helps property managers control energy, automation, and security. They can use special tablets to oversee a bunch of properties, while those living there can use a smart thermostat without having to buy it themselves and uninstall it when moving out.  Cont'd...

Sonos To Open Up API To Simplify Integration With Smart Home Systems

Wireless multiroom-audio pioneer Sonos will open up its API to make it easier for home-automation suppliers to integrate with Sonos speakers and soundbars without having to reverse-engineer Sonos software.  But Sonos isn’t saying when.

The “next big thing for us” will be “opening aspects of our platform so other companies [home-automation suppliers] can work with it,” Michael Papish, platform strategies director, told TWICE during the CEDIA Expo.

Sonos wants to provide home-automation users with “the right amount of control without compromising sound quality and ease of use,” he said, without saying when the API would be available.

For years, home-automation suppliers have reverse-engineered Sonos technology to create applications enabling their home-automation systems to control Sonos systems, and Sonos “won’t cut them off,” Papish said. But when Sonos makes software updates, the reverse-engineered solutions “might not work,” he said. Creating a “standardized protocol” will prevent that problem, he said.  Cont'd... - Tradeshow Report for CEDIA EXPO 2015

CEDA EXPO 2015 is held from October 14th - 17th in Dallas, Texas . This Tradeshow report aims to bring you some of the new products introduced at this years event.

Installer Tips: Understanding Wireless AP Placement

Educate yourself on how Wi-Fi works, make sure your site surveys are thorough, use tools and testing to help you design, and ask your vendor for help. Do all of these things, and you'll be much more likely to install great Wi-Fi networks for satisfied, happy customers.

CEDIA - RTI Offers Three Manufacturer Product Training Sessions at CEDIA EXPO 2015

Remote Technologies Incorporated (RTI), a leading control and automation systems manufacturer for residential and light commercial settings, today announced that the company is offering three manufacturer product training sessions at CEDIA EXPO 2015 in Dallas, Texas. The courses, "Building a Better User Interface With RTI," "RTI Intercom, Z-Wave, and Distributed Audio Control Programming," and "Large-Scale Product Control With RTI," will all take place on Oct. 16 at the Kay Bailey Hutchison Convention Center in room C140.

Klein Tools Announces its 2015 Electrician of the Year

Joey Hall of Somerset, KY receives a custom F-150 XLT Crew Cab truck for his commitment to professional achievement, safety and community service

CEDIA - Ihiji ServiceManager Enables Consolidated, Cloud-based Management of Client Service Plan Information and Data

New 'Software as a Service' tool makes it easy for companies offering technical support or remote managed services to launch and run successful recurring monthly revenue service plans that boost profitability

CEDIA - Platinum Tools Makes Cable Tracing Easy with Tone & Probe Set

Launched at 2015 CEDIA Expo and Now Shipping, the New Platinum Tools Tone & Probe Set Quickly Traces and Identifies Cable Locations on Jacks or Through Walls

Atlanta Audio and Automation Opens New Experience Center

Georgia based integrator now offers a fully integrated showroom

Records 16 to 25 of 25

First | Previous

Featured Product

D-Tools System Integrator 2015 (SI 2015)

D-Tools System Integrator 2015 (SI 2015)

D-Tools System Integrator 2015 (SI 2015) is a complete estimation, design, and project management software solution. From large commercial integrators to smaller companies, SI 2015 helps increase revenues while reducing time and costs associated with the integration of low-voltage systems. SI 2015's data-driven workflow links equipment lists to project documentation - including estimates, and drawings (via Visio or AutoCAD), and enables the creation of Work and Service Orders to effectively manage the project to completion. Award-winning enhancements to the software include Mobile Install management and inventory tracking in QuickBooks.