Fallout From Nest's Revolv Debacle Could Hurt Smart Home Technology Adoption

William Craig for The Street:  Consumers who are considering whether to purchase smart home technology are likely to be turned off by recent controversy about the Revolv device, and companies involved in the so-calledInternet of Things need to consider how this event will affect adoption of their technology. 

In case you missed it, here's what happened. Revolv was a start-up that made an electronic hub that allowed users to control lights and appliances in their homes using a smartphone app. Alphabet's (GOOGL - Get Report) Nest bought Revolv in October 2014. Next month, it will shut down the cloud-based service necessary for the Revolv devices to function. People who plunked down the $300 to buy a Revolv will be left with a very expensive paperweight. It's one thing to end support and updates, but this is a complete shutdown of a product people paid for.

To add further insult to consumers, buyers of the Revolv smart home hub were offered a lifetime subscription when the product first came out. The Revolv device stopped being sold two years ago after Nest acquired Revolv. While it makes sense to cut off services to an obsolete product that isn't bringing in money, this is a troubling sign from the fledgling smart home industry.  Cont'd...

Comments (0)

This post does not have any comments. Be the first to leave a comment below.


Post A Comment

You must be logged in before you can post a comment. Login now.

Featured Product

ELK Products -C1M1 Dual-Path Alarm Communicators with Remote Services

ELK Products -C1M1 Dual-Path Alarm Communicators with Remote Services

C1M1 offers a truly significant reduction in transmission time in comparison to other communicators that rely on dial capture or data bus decoding. This can result in quicker response time to emergency situations which could save lives and assets. By providing both IP and cellular pathways, C1M1 provides the reliability installers are looking for in an alarm communicator. C1M1 eliminates port forwarding and extra fees for remote access. Installers can remotely upload/download programming changes to M1 controls over IP or cellular using ElkRP2. Consumers can control the M1 remotely via the free ElkLink mobile app and web portal, as well as eKeypad and M1 Touch Pro apps. Other IP-based software and interface partners can connect to the M1 control over the local network through C1M1. C1M1 also provides email/text notifications for arm, disarm, and alarm events. ELK-C1M14GSM supports GSM (AT&T/T-Mobile) networks and ELK-C1M1CDMA supports CDMA (Verizon) networks.