U.S. REVENUES FOR CONSUMER, SMB TECHNICAL SUPPORT SERVICES TO APPROACH $30 BILLION BY 2015

Revenues for U.S. consumer and SMB (small and medium business) technology support services will grow nearly threefold in the next five years, with U.S. households accounting for over 40% of the $30 billion market, Parks Associates reports. The firm's new research reports - Consumer Technical Support Services: Overview and Opportunities for SMB Technical Support - find broadband service providers in particular driving this market. Services such as AT&T's ConnectTech and Tech Support 360, Verizon's Expert Care, and Comcast's XFINITY Signature Support have increased awareness and use among both consumers and SMBs in the past year. Major retailers (Best Buy, Office Depot, Office Max, Staples) and OEM efforts (Dell and HP) are also important in promoting technical support services to a wider audience.

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