Vivint’s monitoring center receives top honors from The Monitoring Association for the second time in five years
PROVO, Utah--(BUSINESS WIRE)--Vivint Smart Home, the leading smart home services provider in North America, today announced that it received The Monitoring Association's (TMA) Monitoring Center of the Year award for 2017. Vivint's state-of-the-art central monitoring centers in Provo, Utah, and Eagan, Minnesota, provide 24/7 professional monitoring to more than 1.2 million Vivint customers throughout the U.S. and Canada.
The award recognizes consistent excellence from the Vivint monitoring team, which first won this award in 2012. Vivint's monitoring centers also have the TMA Five Diamond Monitoring Center designation for commitment to the highest levels of customer service.
"Our monitoring team delivers a world-class security experience, in conjunction with our state-of-the-art smart home solutions that delight our customers every day," said Steve Dixon, senior vice president of customer experience and operations at Vivint Smart Home. "We're thrilled to be recognized by the profession's leading trade association, TMA, for the work we do to keep our customers' homes and families safe and secure."
The TMA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.
The winners of the TMA Monitoring Center Excellence Awards were announced Tuesday evening, June 13, at the Country Music Hall of Fame in Nashville, Tennessee, during the annual Electronic Security Expo (ESX).
About Vivint Smart Home
Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. For more information, visit www.vivint.com.