iQor to Present at Parks Associates CONNECTIONS™: The Premier Connected Home Conference

20th-annual event addresses converging IoT ecosystems for the connected consumer

ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor announced today that Autumn Braswell, Chief Operating Officer, Enterprise Solutions, LinQ, will speak at CONNECTIONS™: The Premier Connected Home Conference, May 24-26, in San Francisco.

Braswell will participate in the session, "Support Strategies to Integrate Smart Devices in the IoT," on Thursday, May 26, 2016, at 10:30 am PST. The interactive panel, moderated by Patrice Samuels, Research Analyst, Parks Associates, examines the challenges created by connectivity in smart home devices, from installation to ongoing updates.

Parks Associates research shows nearly 50% of U.S. broadband households plan to buy a smart home product in 2016, and two-thirds already have at least one Internet-connected entertainment device.

Many connected home device owners report problems with setup, and over 40% would be willing to pay $10/month for a support service. These new needs, alongside the promise of new revenues, have pushed IoT and smart home providers into new and unfamiliar roles of support. This session examines strategies for these companies as they enter this new territory and areas that need support. Panelists will also discuss the challenges for smart home and IoT providers and identify areas for partnership and profit.

"IoT-enabled devices are changing how consumers interact with and experience brands," said Braswell. "Smarter technology requires smarter service. As different connected devices, platforms, and apps converge in the home, it's now more important than ever for brands to understand and integrate their customer and product ecosystems to deliver a consistent and positive experience."

About iQor

iQor provides global customer interaction and product support solutions in 18 countries. Our 35,000 employees solve our client's most strategic problems. We partner with many of the world's best-known brands to deliver product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. For more information, please visit us at or follow us at


Parks Associates' 20th-annual CONNECTIONS™: The Premier Connected Home Conference will take place May 24-26 at the Hyatt Regency San Francisco Airport in San Francisco. CONNECTIONS™ hosts over 650 executives from the connected entertainment, IoT, and smart home industries and is focused specifically on strategies to fully engage consumers in the connected home experience.

Featured Product

ELK Products -C1M1 Dual-Path Alarm Communicators with Remote Services

ELK Products -C1M1 Dual-Path Alarm Communicators with Remote Services

C1M1 offers a truly significant reduction in transmission time in comparison to other communicators that rely on dial capture or data bus decoding. This can result in quicker response time to emergency situations which could save lives and assets. By providing both IP and cellular pathways, C1M1 provides the reliability installers are looking for in an alarm communicator. C1M1 eliminates port forwarding and extra fees for remote access. Installers can remotely upload/download programming changes to M1 controls over IP or cellular using ElkRP2. Consumers can control the M1 remotely via the free ElkLink mobile app and web portal, as well as eKeypad and M1 Touch Pro apps. Other IP-based software and interface partners can connect to the M1 control over the local network through C1M1. C1M1 also provides email/text notifications for arm, disarm, and alarm events. ELK-C1M14GSM supports GSM (AT&T/T-Mobile) networks and ELK-C1M1CDMA supports CDMA (Verizon) networks.