Expansion of Managed Services Unit Now Delivers Complete 360 Offering
Christie®, the global leader in visual displays and audio technologies, today announced the formal launch of Christie Global Professional Services, a new group whose integrated services expands Christie's long-standing Managed Services' offerings to a single, full-service delivery function capable of supporting diverse visual and experiential digital installations globally.
Sean James becomes Vice President of Global Professional Services responsible for the growth and personalization of this new global offering for Christie's clients and partners. James has been with Christie for 17 years and will continue to report to Christie CEO Jack Kline.
"Since Sean started here 17 years ago he has played a key role in driving Christie's expansion in the industry; enhancing Christie's reputation as a leading systems integrator and service provider. I am confident that Sean and his expanded team will continue to advance Christie's breadth of solutions to help our customers create the world's best shared experiences," said Kline.
Reporting to James include Denys Lavigne, senior director, Experience Strategy and Creative Services, who joins Christie from the newly acquired Arsenal Media; Larry Paul, senior director, Technology and Custom Solutions; Josh Kolbeck, director of Global Solutions Fulfillment; Tom Schwartz, senior director, Managed Services; Doug Cabell, senior manager, IT Systems Engineering; John King, training manager, and Kevin Romano, senior director, Ad-Based Networks, who will lead Christie's media sales initiative.
The Global Professional Services unit will deliver Digital Strategy, Full Solution Design and Delivery, Creative Services, Interactive Development, Network Monetization, Monitoring and Customer Support. It encompasses three main groups:
1. Global Managed Services (GMS), which monitors more than 120,000 remote devices in more than 2,500 locations in North America, Mexico, Australia, Russia and China. From its Network Operations Center (NOC) in Cypress, CA, the GMS team provides industry leading services such as 24/7 remote monitoring, phone support, preventative maintenance and on-site emergency services.
2. The newly formed Global Solutions Fulfillment team, comprised of mechanical engineers, system architects, project managers and solution application engineers, who will provide project/system design, installation and other related services targeted at helping customers create the solutions they need to drive their businesses.
3. And, following the acquisition of award-winning experiential digital signage agency, Arsenal Media, Christie's Creative Media Services (CMS), which completes the new Global Professional Services offering. CMS deepens the company's digital expertise with project and content strategy services, end-to-end content production, sophisticated interactive experiences, out-of-the-box technology consulting and delivery, as well as media network monetization, innovative playback systems, and complete post-launch support to better serve customers choosing next-generation digital installations for their brand and environments.
Global Professional Services has been responsible for the development of digital projects for clients such as Barneys New York, Carmike, Caterpillar, Chicago Mercantile Exchange, Cineplex, The Walt Disney Company, Miami Dolphins, Nielsen, Sun Life Financial and Viacom.