"Our commitment to customer service is paramount. By extending our hours of operation, we can provide real-time assistance to our central and west coast customers."
NORTH ANDOVER, MA - 07/24/14 - L-com Global Connectivity, a designer and manufacturer of wired and wireless connectivity products, announced today that they have extended their contact center hours to 8:00 am through 8:00 pm Eastern Time, Monday through Friday. By extending their call center operations, L-com is now able to provide better service to their central- and western-based customers.
Staff representing customer service, sales and technical support will be available to assist customers with placing orders and answering technical- and service-related questions until 8:00 pm Eastern Time.
"Our commitment to customer service is paramount. By extending our hours of operation, we can provide real-time assistance to our central and west coast customers," said Les Smock, Contact Center Manager, "We are always seeking new ways to improve our service levels in order to provide the best support in the industry."
L-com's North Andover, Massachusetts-based contact center has received several gold ABA Stevie Awards including customer service department of the year and sales and customer service excellence.
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Lindsey Cook, Internet Marketing Specialist
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About L-com Global Connectivity
L-com Global Connectivity, a global leader in the manufacture of wired and wireless connectivity products, offers a wide range of solutions and unrivaled customer service for the electronics and data communications industries. The company's product portfolio includes cable assemblies, connectors, adapters, computer networking components, and custom products, as well as their HyperLink® brand of wireless products which include antennas, RF amplifiers, coaxial lightning and surge protectors, and NEMA rated enclosures. L-com's HyperLink® wireless products are designed for WiFi, WiMAX, SCADA, 802.11a/b/g/n/ac, RFID and Bluetooth applications. In addition to HyperLink®, L-com's other brands include MilesTek®, specialists in Military/Aeronautics connectivity solutions and Aiconics®, a leading manufacturer of electrical connector products. Trusted for over 30 years, L-com, which is headquartered in North Andover, MA, is ISO 9001: 2008 certified and many of its products are UL® recognized For more information, please visit: http://www.L-com.com/