Innovative automated window coverings company receives Gold Quest for Quality award for exceptional customer service
PENSACOLA, Fla. April 03, 2014-QMotion Advanced Shading Systems is the winner of the prestigious 2014 Gold CE Pro Quest for Quality Award for Customer Service.
The recognition is special to the integration and automation industry, because it is awarded based on customer service at all levels of a company, not just the innovative products that company may be known for.
CE Pro's Quest for Quality Award is part of an annual contest sponsored by CE Pro, a printed and online industry resource for consumer electronics.
QMotion was nominated for the award by CE Pro readers, who answered open-ended questionnaires sent to subscribers.
"The Quest for Quality Awards are unique because they recognize services, not products," said Jason Knott, CE Pro's editor-in-chief. "This is an award to be shouted from the mountaintops to your integrators/clients and your internal staff."
The award underscores QMotion's guiding principle to provide top service and the best solutions for dealers, rep firms and anyone using QMotion products.
"We put customers first, listening carefully to concerns and feedback so we can learn how to provide better service and more effective products," said Gene Demestre, vice president of sales and marketing for QMotion.
"QMotion has a team approach to delivering superior customer service," Demestre said. "It starts with our customer service representatives, who are able to work directly with the design engineers as needed to continually improve both products and service."
"At QMotion, we constantly encourage dealers to provide feedback and offer suggestions for improvement. And we are always looking for new ways to improve our relationships with customers," Demestre said.
The Quality Award is the most recent recognition for QMotion Advanced Shading Systems. The company won the 2012 award for "Best New Technical Innovation" from the Window Covering Manufacturing Association for a system design that significantly extends battery life and reduces noise. QMotion also created the first automated shades featuring a patented manual override and is the only automated window treatment offering products that can be operated by hand, remote or smart device.
About QMotion Advanced Shading Systems
QMotion automated shades are assembled in the United States and sold around the world by a network of premium dealers and partners. QMotion shades require no re-wiring and are able-using standard D-cell alkaline batteries-to last years longer than competitors' battery-operated systems. QMotion products are environmentally friendly, can help reduce energy costs and are safer for homes with small children and pets. Qadvanced automated window shades are the only automated shades on the market that feature a patented manual override. Learn more about QMotion products and dealer opportunities at www.qmotionshades.com.