Symon enhances digital signage services with iTeam's Service-as-a-Product™ installation process and nationwide network of technicians
Westford, MA May 15, 2012
iTeam, Inc., a leading nationwide provider of digital signage and IT installation services, and Symon Communications, a global leader in the provision of visual communications and digital signage solutions, announced today that they have signed a partnership agreement. Under Symon's oversight, iTeam will provide digital signage installation and support services to Symon using iTeam's Service-as-a-Product™ approach and proprietary iPlatform™ system. This new agreement enables Symon to provide iTeam's nationwide, high-quality installation service to clients in need of highly-distributed, large-scale digital signage deployments.
With its unique installation process known as Service-as-a-Product™ (SaaP™), iTeam has rapidly become the industry leader in packaged outsourcing of digital signage installations. SaaP transforms complex installations into a simple process and approach and includes 1) productized installation services, 2) processes to anticipate and accommodate site-to-site environmental variations, 3) dedicated iTeam Service Advisors to manage every installation event, 4) a proven nationwide network of high-quality field installers, and 5) unprecedented visibility and control provided by iTeam's iPlatform™ software.
"We are very pleased to be working with iTeam to strengthen our nationwide installation services," says Charles Ansley, Symon's President and CEO. "iTeam's innovative installation process, North American reach, and quality control systems will enable Symon to confidently offer its clients large-scale digital signage deployment services in combination with our state-of-the-art content management platform. In addition, iTeam's productized installation services will allow us to simplify the sometimes complicated solution process with well-defined packaged services with predictable fixed costs. The iPlatform system also provides us with tools to monitor service delivery in the hundreds of installations we perform annually."
"We are delighted to partner with Symon Communications, a true pioneer with a long, well-respected history in digital signage. Symon's industry-leading creative design and content management expertise coupled with iTeam's nationwide installation network will result in a complete visual communications offering for Symon's clients, whether they're looking for a solution for one, a dozen or hundreds of locations," said William Kazman, CEO of iTeam.
iTeam Inc. is a nationwide provider of packaged outsourcing of IT and AV installation services, delivering the best visibility and control, highest quality, and most predictable cost, all because of a unique approach called Service-as-a-Product (SaaP). Leading distributors, direct marketers, OEMs, and solutions providers package SaaP with their technology-based offerings to ensure optimum value and a best-in-class customer experience.
About Symon Communications, Inc.
Symon Communications is a leading global provider of award-winning in-venue visual communications solutions. Symon is proud to boast a 32 year history of profitably serving over seventy-five hundred clients, which includes nearly 80 percent of the Fortune 100 and almost 70 percent of the Fortune 500.
Symon's advantage lies within its operating model, which offers customers a single point of accountability for all visual communication implementations, along with a state-of-the-art, fully-integrated and proven content management system. Symon's value proposition is centered on providing clients with a visual communications solution that will inform, entertain and/or positively influence a viewer's behavior.
Headquartered in Plano, Texas, Symon's US offices manage sales and support of clients and prospects located throughout the Americas. Symon's European subsidiary, SymonDacon, manages sales and support of clients and prospects throughout the EMEA region. SymonDacon's headquarters are located in Hemel Hempstead, UK.