Control4 kicks-off ISE with new business policies and programs to support their customers and dealers worldwide.
Amsterdam, NL - ISE Stand 11H78 - 2 February, 2012 - Control4, a leading innovator in residential and light-commercial automation systems, announces enhanced business policies and support, regional and online training, and marketing programs for its global dealer network.
"We took a hard look at our programs, listened to our dealers, and identified several immediate ways to provide more efficient and precise support," stated Martin Plaehn, Control4's CEO and President. "Providing proactive recommendations and more immediate responsiveness to our dealers will lead to durable customer satisfaction."
New Warranty and RMA Programs
Effective February 1, 2012, Control4 has enhanced its Standard Two-Year Product Warranty. Should a Control4® product fail in its second year according to the warranty, an advanced factory reconditioned replacement will be provided immediately upon request. Previously, the second-year warranty only provided repair which incurred inbound shipping time, repair-time, and return shipping time. Dealers may select the outbound shipping method for the replacement product - weekday overnight, two-day, or standard delivery - to best match replacement installation timing for both the end-customer and the dealer. These changes will expedite the replacement process for affected customers and provide more efficiency for Control4 Dealers. Additionally, Control4 has revised its RMA policy to provide paid return freight for the warranteed product being replaced.
Stronger Networking and New Certified Drivers
Designing a performing and reliable network is essential for stable automation installations and superior consumer experiences. Control4 has developed a new list of recommended networking equipment, featuring products (including international models) that have been tested by Control4 as well as used by many dealers in the field. Control4 will provide configuration files (where needed) and networking guidelines for these recommended products. Dealers using recommended networking equipment will receive Control4 technical support on networking topics.
Additionally, as part of the company's focus to lead the industry in device discovery and interoperability, Control4 has certified nine (9) new HDMI Video Switch Products and Drivers from Atlona and WyreStorm. A complete list of Control4 Certified devices can be found at http://www.control4.com/dealer/partners/certified.
Online, Global Education
Control4 is bringing its award-winning training program to the web. The Control4® University will be launched at the end of February, providing Control4 Dealers worldwide the opportunity to continue their technical and sales education anytime, anywhere.
Control4 will be hitting the road with a 2012 Worldwide Dealer Tour, traveling to over 50 cities to provide in-depth, one-day training sessions. Topics will include new product overviews, light-commercial applications, troubleshooting, and Control4 MyHome® application and 4Sight for mobile and remote access.
Home Smart Home Magazine
In conjunction with ISE, Control4 released the second issue of its lifestyle magazine, Home Smart Home. This Winter edition showcases inspiring installations from Control4 dealers around the world including: a ski chalet in Hakuba, Japan; a golf driving range that redefines the blend of technology, entertainment and sport; a smart kitchen that will inspire foodies around the world; and a stunning residence in Slovakia. Dealers and homeowners can download copies from the Control4 website, or order magazines for distribution from the Control4 Print Shop.
For more information on Control4 or to locate a Control4 Dealer near you, please visit www.control4.com.
Control4 is a leading provider of automation systems for homes and businesses by offering personalized control of lighting, music, video, energy, and security through more than 2,200 custom integrators, retail outlets, and distributors in over 72 countries. By delivering insightfully simple personalized control solutions that enhance the lives of individuals and families, Control4 is the automation platform of choice for consumers, major consumer electronics companies, hotels, and businesses around the world. For more information visit www.control4.com.
Copyright© 2012 Control4 Corporation. All rights reserved. Control4 and the Control4 logo are registered trademarks of Control4 Corporation in the United States and/or other countries. Other names or brands may be claimed as the property of others.
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