LiteTouch announces new enhancements to the LiteTouch product warranty and repair process.
Salt Lake City, UT (August 6, 2010) - Last month LiteTouch announced to its customer and representative base new enhancements to the LiteTouch product warranty and repair process.
Since LiteTouch's inception over 30 years ago, the company has provided dealers and installers the opportunity to service and support all product installations. To this day, LiteTouch Technicians can provide either product repair or a straight -forward product upgrade path to each and every job sold since 1978.
In line with the company's focus, LiteTouch introduced the industry's first and only Lifetime Warranty on Lighting Control Equipment in 2003. This limited lifetime warranty is extended to every home owner or facility owner as long as they remain the original owner of the property where the products are installed.
This summer's announcement to enhance both the Lifetime Warranty and Repair Process continues that tradition of customer commitment. Enhancements include:
► Minimum 3 -Year Warranty Regardless of Owner Status. In this economy property owners can change rapidly, however LiteTouch's commitment to quality never changes. Now all LiteTouch systems receive a minimum 3 -year warranty regardless of the property owner.
► LiteTouch Repair Prices Quoted Upfront. If damage does occur to LiteTouch equipment as a result of installation error or other items outside of LiteTouch control, standard repair prices for each set of equipment is now printed right in the LiteTouch List Price Sheet. If it can't be fixed, it will be replaced for the same price.
► Web Accessible Tracking Tools for Lifetime Coverage Verification. Keeping track of customers can be hard, but with LiteTouch's new online registration tools and coverage verification process you will always have consumer and project information at your fingertips.
► Online Return Authorization Tracking Tools. Along with online sales and order tracking, LiteTouch dealers can now also track all product returns and evaluation results.
"The LiteTouch Warranty has come to represent the LiteTouch culture and commitment to high quality components, robust product design, and unmatched customer service," said John Worden, who was named President & CEO of LiteTouch in early 2009. "Early this year, we asked key customers for feedback on how we could improve our warranty and repair experience, and we are very pleased with the results."
All LiteTouch products carry a lifetime warranty, including specialty wired, low voltage systems, wireless products and single room control equipment.
About LiteTouch, Inc
LiteTouch, a leading lighting control system manufacturer for more than three decades, is headquartered in Salt Lake City, Utah. LiteTouch's products are recommended by architects, lighting designers, custom installers, builders and electricians worldwide and are available through an extensive network of Representatives, Authorized Dealers and Distributors.
In addition to being an essential element of any green building or remodeling project, LiteTouch lighting control systems offer numerous real -world benefits, including convenience, security, time -savings, safety, energy conservation and design aesthetics. "Experience Lighting Control", an online tour detailing many of these benefits, is available at LiteTouch.com.
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