D -Tools Enhances Customer Service with New Live Chat Feature

D-Tools, Inc., the worldwide leader in system integration software, today announced the release of their new live chat feature, which can be accessed directly from D-Tools System Integration Software as well as the company's website(www.d-tools.com)

CONCORD, CA, MARCH 16, 2010 - D -Tools, Inc., the worldwide leader in system integration software, today announced the release of their new live chat feature, which can be accessed directly from D -Tools System Integration Software (SI 5.5) as well as the company's website (www.d -tools.com) and blog (www.d -toolsblog.com).


D -Tools integration of the Chat feature will enhance communication with their user community and allow customer issues to be resolved more rapidly. The chat feature is available to potential and existing clients who have Support or Sales inquiries.

"Our business has gladly adopted many Web 2.0 applications with the addition of our blog, social media sites and company wiki," said Adam Stone, President and CEO of D -Tools. "We have experienced numerous benefits from these web applications and our next step was to incorporate an interactive support feature that allowed us to strengthen our customer service platform and streamline our support process. We look forward to providing our users with this new avenue of communication"

About D -Tools, Inc.
D -Tools, founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software. The company's flagship product, System Integrator™ (SI), is a total design solution that utilizes Autodesk® AutoCAD and Microsoft® Visio for comprehensive system design, documentation and project management. D -Tools SI allows residential and commercial integrators to streamline their business processes to increase overall revenues while reducing the time and costs associated with the installation and integration of low -voltage systems. Over 2,000 leading companies use D -Tools software to reduce time and costs and streamline the system integration process. D -Tools is the recipient of the Consumer Electronics Association's Mark of Excellence Award (2004, 2005, 2006), National Systems Contractors Association and Sound and Video Contractor's Innovations in Technology for Business Productivity Award (2004, 2005) and CE Pro's High Impact Award for Design Software.

For more information, contact D -Tools at (866) 386 -6571, e -mail at info@d -tools.com or visit D -Tools online at www.d -tools.com.

Contact: Jill Reddy
Marketing & PR Manager
(925) 270 -4111
1 -866 -386 -6571
jillr@d -tools.com
www.d -tools.com

Featured Product

VMP EREN-42E1K 19-inch Equipment Rack Enclosure

VMP EREN-42E1K 19-inch Equipment Rack Enclosure

Now shipping, the new 42 rack space EREN-42E1K 19-inch Equipment Rack Enclosure is newest and largest member of VMP's EREN Series. "The EREN Series has been designed for use with a multitude of security, audio, video, and communication components, and the EREN-42E1K is a sizable upgrade in both depth and weight capacity to our popular EREN-42E 19-inch equipment rack enclosure," explained Keith Fulmer, president of VMP. "The EREN-42E1K has a usable depth of 33 inches and a durable load capacity of 1,300 lbs. (a 30 percent increase from the EREN-42E) to fit just about any and every need." The cost-effective, portable, and fully welded EREN family of 19-inch equipment rack enclosures has been designed for installations where protected components are a necessity. The EREN Series, which comes complete with integrated cooling fans and lockable, removable side panels (with optional locks) allows for the organization of multiple electronic components, while at the same time protecting them from thermal issues, as well as damage or theft. Additional EREN Series specifications include: works with all standard 19-inch rack equipment and accessories; rails threaded with standard 10-32 threading; tempered glass front door; double swing steel rear door; adjustable front and rear rails; vented top and bottom; top and bottom cable routing knockouts; reversible hinged front and rear door; casters and leveling feet; ships assembled; EREN-42E1K MSRP: $1,499.00