PlumChoice brings expertise in business of remote tech support services to CONNECTIONS™

Premier Digital Living Conference & Showcase welcomes PlumChoice as Reception Sponsor

Parks Associates today announced PlumChoice as a Reception Sponsor for CONNECTIONS™, June 2 -4, in Santa Clara, Calif. PlumChoice, which offers premium remote computer and technology services for homes, home offices, and small businesses, will welcome CONNECTIONS™ attendees and discuss their unique approach to the growing tech support market prior to their evening reception on June 2.

CONNECTIONS™, hosted by Parks Associates, includes interactive panels with over 80 speakers, moderated by Parks Associates' expert analysts and featuring the latest research on converging content, services, and hardware.

"Most people currently buying PCs and networks do not have the time or expertise to resolve their myriad problems," said Kurt Scherf, vice president, principal analyst, Parks Associates. "Our Customer Support for the Digital Home survey found almost one -fourth of U.S. broadband households prefer to have someone show them how to use a new product or service, which will help push revenues for PC and home networking troubleshooting services over $2 billion by 2013."

PlumChoice is the largest independent provider of premium U.S. -based 24/7 technical support services for home, home office, and small business. The company's remote services include support for PCs, Macs, MP3 players, smartphones and other mobile devices, networking and network devices, peripheral devices, and any software, connectivity, or operating system level issues.

"We are very excited to be invited to return to CONNECTIONS™ in 2009 as a participant on the Remote Tech Services panel," said Fred King, vice president, sales and marketing, PlumChoice. "We plan on presenting best practices around acquiring and retaining customers for Premium Technical Services Subscriptions. We are also proud to sponsor this year's Opening Reception."

Parks Associates reports that the number of consumers using professional technical support to solve computer or networking problems has tripled since 2006, indicating the demand for services such as PlumChoice's will continue to grow.

For information about PlumChoice, visit For information about CONNECTIONS™, visit or contact, 972 -490 -1113.


CONNECTIONS™: The Digital Living Conference and Showcase, hosted by leading research firm Parks Associates with support from the Consumer Electronics Association (CEA®), is the premier executive event focused on the market developments and growth factors for advanced digital lifestyle solutions.

Contact: Elizabeth Parks
Parks Associates
972 -490 -1113

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