Sophisticated voice response systems combined with powerful PBX functionality inmprove customer service and automate information dissemination
FOR IMMEDIATE RELEASE
OTTAWA, ON - September 19, 2005 - TalkSwitch, a company specializing in the design and manufacture of innovative telephone systems for businesses with 1 to 32 phone users per location, and Pronexus, an IVR and speech solutions innovator who brought the power of .NET to the field, today announced a partnership that makes advanced telephony capabilities more accessible to small business.
Customers using TalkSwitch telephone systems and VBVoice, the flagship product from Pronexus, will be able to create sophisticated automated voice response systems that will enable callers to retrieve information from corporate databases and even take advantage of features such as speech -enabled auto attendants. At the same time, they benefit from all the valuable PBX features that have made TalkSwitch systems the pre -eminent small business telephone systems on the market.
Integrating the products helps businesses improve customer service through the ability to disseminate specific information to clients 24 -hours a day via an automated database retrieval system. They can also save money by eliminating the need to keep staff on hand to answer those queries. Potential users and their applications include pharmacies where patients can call in to check the status of prescriptions, educational institutions where students can call in to access exam results and countless others.
"TalkSwitch has always been dedicated to providing the best telephone systems on the market to small businesses," said Jan Scheeren, President and CEO, TalkSwitch. "By partnering with other leading companies such as Pronexus, we are able to offer tremendous flexibility and customization capabilities to small businesses. Our customers put a lot of faith in our products, and giving them access to these tools is a great benefit."
TalkSwitch and Pronexus come from the same philosophical background, one that is based on delivering high value and functionality in an easy -to -use product. Because of the symmetry, this joint solution holds great potential for small business users.
VBVoice works seamlessly with TalkSwitch telephone systems in both VoIP and analog environments. The companies have successfully completed testing in several different environments.
"With this announcement, we are pleased to provide developers with an easy -to -use tool that complements a cost -effective PBX solution such as TalkSwitch," commented Gary Hannah, President and CEO, Pronexus. "This further enables small and medium organizations to leverage the power of VBVoice and benefit from a variety of Interactive Voice Response solutions."
TalkSwitch systems start as low as $695 USD and are available from TalkSwitch Authorized Resellers or online at www.talkswitch.com. The VoIP -enabled TalkSwitch 48 CVA is available for $1795 USD.
TalkSwitch® is dedicated to providing small and multi -location businesses with innovative telecommunications solutions. Since 1990, TalkSwitch has delivered rich features, high functionality and unbeatable value. Ideal for businesses with up to 32 telephone users per office, TalkSwitch systems provide users with options to connect to both the traditional telephone network (PSTN) and Voice over IP (VoIP) networks. TalkSwitch is headquartered in Ottawa, Canada. For more information call (888) 332 -9322 or visit our website at www.talkswitch.com.
Founded in 1993, Pronexus Inc. is the developer of VBVoice™ and VBSALT™, the only Rapid Application Development toolkits for telephony and speech inside Visual Studio.NET that blend both GUI and sophisticated programming. Pronexus also provides VeoSuite, a range of turnkey applications for Microsoft Speech Server, and a complement of professional services that voice -enable a variety of industries. Comprehensive support and acclaimed training complete the firm's offerings. For detailed, up -to -date information about Pronexus and their IVR and speech solutions, visit www.pronexus.com.
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