Multi-site deployment allows prestigious University to standardize voice service in extension offices across South Carolina
Clemson University Cooperative Extension Service is a part of the largest educational delivery system in the world, the Land Grant University system. The University was founded in 1889 as a technical and scientific institution for South Carolina. It opened with 446 students in 1893. Today, Clemson is a prestigious Doctoral/Research University with more than 16,000 students studying everything from Agriculture and Business, to Health and Human Sciences.
The extension service had been looking to replace its aging telephone system for some time, but wanted to ensure that a replacement system could offer a uniform solution that would provide auto attendants, call answering, individual voicemail and customizable call routing options. After a thorough examination of the solutions on the market, and a 6 month comprehensive review process, Clemson opted for the TalkSwitch 48 CA from Centrepoint Technologies.
"Centrepoint's TalkSwitch delivers every feature you could possibly want in a telephone system, at a great price," said Jerry Beckley, Information Technology Specialist with Extension Field Operations. "It's affordably priced, we weren't forced to purchase expensive proprietary phone sets, and the installation and configuration was a breeze. We can even manage each system remotely, which saves me a tremendous amount of time and travel. The level of technical support has been outstanding. I'm extremely pleased with our purchase."
Clemson purchased 65 TalkSwitch units as well as 70 TS 100 telephones. The equipment has been deployed in the extension service's 43 extension offices spread across the state. The University can now ensure that calls to any of the extension offices are answered in a consistent manner, with uniform call handling and routing options that provide better service for callers and easier administration.
"Our Administrative Assistants used to complain that they spent their whole day taking messages," said Beckley. "TalkSwitch has eliminated that problem, freeing them up to do their jobs more efficiently. The TalkSwitch solution has had a dramatic impact on our day -to -day operations, and the upgradeable nature of the product means we'll be able to enjoy the benefits for years to come."
"Centrepoint is proud to be involved with the extension service at Clemson," said Jan Scheeren, President and CEO, Centrepoint Technologies. "Organizations with multiple locations, like Clemson, face unique challenges in ensuring consistent call handling across the institution. TalkSwitch was designed from the outset to address and eliminate those challenges. By installing TalkSwitch systems in each of their extension offices, Clemson's telecommunications services are as cutting edge as their educational facilities."
Centrepoint's TalkSwitch is the ideal telecommunications solution for small and multi -location businesses with up to 32 telephone users per office. Designed to be installed, configured and managed by the end user, each TalkSwitch comes loaded with a host of features including multi -level Auto Attendants, Call Cascade options, individual Voicemail and much more. The TalkSwitch is available with traditional telephone connections, or with both traditional and Voice over IP (VoIP) connections. TalkSwitch systems are networkable, and all units can be upgraded to include VoIP.
TalkSwitch systems start as low as $695 USD and are available from Centrepoint Authorized Resellers or online at www.talkswitch.com. The VoIP -enabled TalkSwitch 48 CVA is available for $1795 USD.
Centrepoint Technologies designs innovative telephone systems for small and multi -location businesses supporting 1 to 32 phone users per office. Centrepoint's award -winning TalkSwitch® products provide a choice of PSTN or combined PSTN/VoIP connections and are user installable, delivering big business features while remaining small business friendly. Centrepoint Technologies was established in 1990 and is headquartered in Ottawa, Canada. For more information call (888) 332 -9322 or visit the Centrepoint website at www.talkswitch.com.
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