Company's New Reseller Account Page Provides Complete Portal For Customers
Newmarket, NH, December 31, 2003 - Russound, a leading manufacturer of A/V products for the residential systems and connectivity markets, announced an all new section on the company's website for representatives and authorized resellers of Russound products. Nicknamed R.A.P., an acronym for Russound Account Page, the special site was created for customers to be able to access useful and up to date information about their account, twenty four hours a day, seven days a week. R.A.P. was created by Russound to help their representatives as well as direct dealers and distributors to manage their businesses more efficiently and effectively.
Typical sales support that can be readily obtained on R.A.P. are order and shipping status along with tracking information. The customer can also check important sales information such as current and year to date sales activity, account information and general sales history. With R.A.P., dealers can even place orders directly from anywhere in the world, with the click of a mouse. This can be especially valuable for dealers and installers when unexpected needs arise, occasionally right on the jobsite.
R.A.P also provides ready access to technical support where many technical questions can be answered from our manuals and FAQ. The authorized visitor can also leave a specific question for tech support and receive a prompt reply. Their questions will be archived online at R.A.P. for ready reference whenever they log back in.
R.A.P. is a particularly powerful tool for the company's sales representatives. It provides them visibility into their own account as well as every account in their territory. There they can monitor their customer's progress and provide a valuable service for them by supplying useful information about items such as order and shipping status and tracking. R.A.P. also provides to Russound representatives access to multiple sales reports all in real time.
According to Russound Vice President Joe Brouillet, "Without question, the internet is one of the most powerful sales and marketing tools ever created. Accordingly we have invested heavily in our website as a convenience for our reps, distributors and dealers. The idea for the Russound Account Page actually originated in one of our Representative Councils and our reps were instrumental in helping us with beta testing. The feedback was positive then and it continues to be very exciting as in our initial launch." Mr. Brouillet went on to add, "Russound intends to continue to leverage the power of the internet to provide the best possible service and support for our customers."
Russound launched a major revision to their website www.russound.com in early 2003 and R.A.P. is one of the latest enhancements to their cutting edge site. Further information on the new Russound Account Page can be obtained by contacting the local Russound representative or the Russound sales department directly at 603/659 -5170.
Russound is a leading designer, manufacturer and supplier of state of the art audio, video and connectivity products for the residential systems and A/V connectivity markets. Founded in 1967, the company is based in Newmarket, New Hampshire and markets its products throughout the world. Additional information on Russound and its products can be readily obtained at www.russound.com. The company can also be reached by e -mail at firstname.lastname@example.org, by phone at 603/659 -5170 and by fax at 603/659 -5388.