A successful digital signage implementation requires more than purchasing hardware and throwing together a bit of content. Choosing a good solutions provider prevents the customer from being overwhelmed with technical details and ensure the correct mix of services and warranties.
Realizing An End-to-End Digital Signage Solution
Sean James | Christie Digital
I want a digital display, but don't know where to begin. What are my options?
One of the most important aspects of any project is to define your goals, objectives and current and previous challenges. A knowledgeable solutions provider can help you figure out what you need, where you need it, and how much it will cost. They can help you avoid hardware and system architecture choices that will cost you more in the long run. They can also take the risk out of the process by providing warranties and services tailored to your specific needs. This will allow you to get the benefit from the solution without having to become technology experts. Not all companies are created equal, so it’s important to do your research. Choose a technology partner that will help you translate your business objectives into a sustainable solution. A company like Christie, which has more than 80 years of experience helping customers deliver beautiful images and messaging, is a good place to start.
If I choose Managed Services at Christie, how can I be sure I'm getting the best solution for my needs?
By choosing Christie, you are leveraging the experience of a team that has developed, deployed and supported solutions across a very broad base of customers and applications. We have addressed many customer requirements and designed solutions to meet their needs and solve their challenges. More importantly, we are committed to supporting the projects and solutions for the long term – well beyond what most manufacturers provide today. 24/7 Remote Management and technical phone support as well as local support resources and replacement parts ensure the projects we deliver have the appropriate level of support to be successful. Our Managed Services group is led and supported by a seasoned team of technologists, logistics and business professionals who work in the field every day. We leverage our own resources as well as those of partners to bring a best of breed approach to meeting customer need.
What types of customers or industries will benefit most from end-to-end service such as what Christie offers?
Because digital signage technology is evolving rapidly, it is finding its way into many traditional and nontraditional installations. Almost any customer and any industry can benefit from digital signage. Christie's deployment and support programs are found in advertising, retail, cinema, education and research, energy, government and infrastructure, and media and entertainment. But every day, we’re finding new ways and new places to employ the technology. It’s all about what message you want to convey and how you want to convey it.
RAVE Motion Pictures Uses Christie Managed Services for Digital Signage
I already have some displays in place from other manufacturers. Can Christie support them?
Yes. While Christie has best-in-class display technologies such as Christie® MicroTiles® and flat panel digital displays, our Managed Services strategy has been built based on a hardware and technology agnostic approached. It is available for almost any digital signage rollout that includes displays, media players, software, infrastructure cabling and mounting solutions, as well as a multitude of technology complementary items that allow these networks to operate efficiently, reliably, and seamlessly. Our goal has always been to support the customer in their objectives regardless of the technology they adopt.
What levels of support are available to me through Managed Services?
Our support is all-inclusive and at every level, with technology and experienced engineers available to deliver fast, efficient and cost effective service designed to minimize expense and system interruption. We have a state-of-the-art Network Operation Center (NOC) that provides maintenance and remote management of systems on a 24/7/265 basis. Our remote management capability enable us to resolve many issues without deploying resources to a site. Our connectivity to sites also allow for remote software and firmware updates and well as centralized asset and configuration management. When necessary, we are ready to send local technical staff to the site to manage critical needs and resolve technical issues quickly and efficiently.
Sean James is responsible for growing Christie’s reputation as a world-class service organization, leveraging the company’s technical expertise and service capabilities across all of its groups including the Network Operations Center (NOC) in Cypress, CA, Customer Service Engineers (CSE’s), and Systems Installers. Christie’s Managed Services is dedicated to servicing more than 2,500 locations and 110,000 devices across North America and around the world.
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